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Frequently Asked Questions


 

Questions about Cavendish Farms Products

Where can I buy Cavendish Farms potato products?
In Canada, most major grocery stores carry Cavendish Farms products. You may also find us in select convenience stores, drug stores, or mass merchandisers (i.e. the "big box" stores).
If you cannot find Cavendish Farms potato products at your favourite store, please speak with your store manager.

Did you also know that Cavendish Farms has a wide assortment of fresh potato products? Be sure to look for them in the fresh produce section of your local store.

I left a bag of Cavendish Farms frozen potato product out overnight. Is it still good?
For your safety, you should not use frozen food products if they have thawed. To prevent foodborne illness, we recommend that you discard frozen food products that have thawed.

Can I keep Cavendish Farms frozen potato products in the refrigerator?
For your safety, you should keep Cavendish Farms products in your freezer. To prevent foodborne illness, we recommend that you discard frozen food products that have thawed.

Are Cavendish Farms products Kosher/Halal?
Many of our products are Kosher and Halal certified but we recommend that you please consult the packaging for the appropriate symbol designation. Cavendish Farms potato products do not contain any animal or alcohol products, nor do they contain any ingredients derived from animal or alcohol components. All of our potato plants are certified Kosher and Halal.
When purchasing a Cavendish Farms product, look for one of the following symbols on our package to indicate Kosher certified:

Circle UCOR
For Halal, one of the symbols below should be included on the package: 

IFANCAISA

Questions about Cavendish Farms Packaging

Where is the Best Before Date/Expiry Date on Cavendish Farms frozen potato products?
Our packages can show two different ways to indicate product shelf life. First, typically on the back of the package, there are two dates shown that indicate the Production Date (P) and Expiry Date (E) in the following formats (DD/MM/YYYY).
For example:
P: 29 / 09 / 2013 (Produced on September 29, 2013)
E: 29 / 09 / 2015 (Expires on September 29, 2015)

Is Cavendish Farms packaging recyclable?
Yes, look for the recyclable symbol on the back of each bag.


Questions about Cavendish Farms Processes

What type of oil do you use?
Cavendish Farms uses only 100% vegetable oil in the preparation of all of our frozen potato products. This vegetable oil may contain one of more of the following oils: soybean oil and/or canola oil.

Do you use pesticides?
Crop protectants may be used while growing our potato crops. At Cavendish Farms we have rigorous controls in place to ensure that any protectants are applied in compliance with applicable government regulations and in respect to the environment. 


Questions about Ingredients and Allergens

Do Cavendish Farms potato products contain any allergens?
Though our products are not all allergen free, Cavendish Farms potato products do not contain peanuts or tree nuts and do not have milk or egg ingredients. Some products produced at Cavendish Farms do contain wheat flour. There is an ingredient declaration on all of our products listing the ingredients including any allergens and anyone with allergies should always read the ingredient declarations as an added precaution.

Do Cavendish Farms products contain gluten?
For our frozen potato products we cannot guarantee that our products are gluten-free. There is a small chance of low level contamination (in the parts per billion range) in our ingredients. This low level of contamination would be extremely small, if it existed at all. There is an ingredient declaration on all of our products listing the ingredients including any allergens and anyone with allergies should always read the ingredient declarations as an added precaution.

 

Our fresh potato products are naturally gluten free.

Are Cavendish Farms products vegan?
We cannot make a claim of vegan on any of our products, as we do not have the proper certification. However, the majority of our products do not contain animal by-products. Please always remember to consult the ingredient declaration.

Are Cavendish Farms products nut-free?
At Cavendish Farms we do not process or have any nut-containing ingredients in our processing facilities. ‘Nut-free’ is a claim we cannot support however as our facilities are not nut-free facilities and there is always a small chance of low level contamination.

Are Cavendish Farms products soy-free? 
All of our products have an oil statement that, at minimum, states "contains soy and/or canola oil". However, Cavendish Farms uses soybean oil that is highly refined to remove all traces of the allergen. Some products do in fact contain soy-based ingredients however. There is an ingredient declaration on all of our products listing the ingredients including any allergens and anyone with allergies should always read the ingredient declarations as an added precaution.

Your frozen potato ingredients list can include 'colour'. What colour are you referring to? 
The colour used in our products is simply a combination of paprika and caramel, which adds visual appeal to our French fries or other frozen potato products.


Questions about French Fries and Potatoes

What causes black spots on frozen French fries?
Black spots are usually bruises which are caused by rough handling. One type of bruising happens when the skin is broken. The potato forms a thicker layer of skin to protect and/or heal the wound.
The second type of bruising shows up just under the skin or deeper inside the potato as a blackspot. This happens when potatoes are dropped more than six inches or something heavy is placed on top of them.  

Can potatoes be part of a healthy diet and lifestyle? 
Potatoes are healthy! One medium, baked potato only contains about 100 calories. Baked or boiled potatoes are already conveniently portioned, making it easy to control the calories. Remember, it is the extras, such as butter or sour cream added during or after the preparation, that increase the number of calories!
For delicious and healthy potato topping ideas, try substituting these low-fat alternatives: yogurt with chives; whipped low-fat cottage cheese blended with lemon juice; grated parmesan cheese; calorie-reduced salad dressings; or a mixture of herbs. 


Questions about Cooking Instructions

Can I cook my French fries in the microwave?
For best results, please follow the recommended cooking instructions on your package of Cavendish Farms product.