Social Media House Rules

Welcome to our Community! 

At Cavendish Farms, we love seeing how our products fit into your everyday kitchen moments, starting right from the freezer. We love to see your thoughts and favourite ways to enjoy our products on our social media channels (our “Accounts”). 

To keep this space a great place for everyone and ensure a safe, respectful environment, we’ve established these House Rules. By being part of our online community, you’re helping us keep the conversation just as satisfying and well-considered as the fries waiting in your freezer. 

1) Zero Tolerance for Abuse & Harassment 

To keep our community safe, we do not allow bullying, harassment, threats, defamation, the promotion of any illegal activity, explicit or offensive language, or abusive behaviour, including discriminatory language based on race, gender, ethnicity, religion, sexual orientation, or disability. This applies to interactions with other community members and the Cavendish Farms team. Content that violates this standard may be removed and repeated behaviour may result in restricted access from our platforms in our sole discretion. 

2) Combating Misinformation 

To protect our followers, we reserve the right to remove comments that, in our sole discretion, contain demonstrably false, fraudulent, or misleading information, including about Cavendish Farms, our products, or any other entities, brands and products under the J.D. Irving group of companies. 

3) Expectations for Engagement (Stay on Topic) 

Discussions should remain relevant and constructive for the Cavendish Farms community. We do not allow trolling, deliberately disruptive comments, unsolicited advertisements, promotional links, repetitive posts, or other spam that detracts meaningful conversation. By sharing content on our Accounts, you acknowledge that we have the right to moderate that content and may remove it without any notice to you if we conclude that it violates these House Rules or is otherwise not relevant or constructive. 

4) User-Generated Content (UGC) Strategy & Intellectual Property 

We love seeing how you enjoy our products! When sharing content about Cavendish Farms on social media, we encourage you to use our official hashtags (#CavendishFarms and #Cavendishes) and to tag @CavendishFarms.  

By sharing content (photos, videos or text) that includes our official hashtags, tags us, or is posted as a comment, re-post, or reply to one of our own posts on our Accounts, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content across our digital channels for any purpose, without further credit to you, including by posting it directly on our Accounts and/or as part of reposts or retweets. Before downloading, editing or using your content for any paid advertising, we will first endeavour to contact you for permission. 

You confirm that you own the rights to any content you share and that you have obtained all necessary permissions from any third parties who may hold rights in the content you share before you share it. Cavendish Farms is not liable for third-party copyright claims relating to the use of the content that you share with us. 

5) Protecting the Organization (Unsolicited Ideas) 

To avoid any future legal misunderstandings regarding product development, Cavendish Farms does not accept unsolicited business or product ideas via social media. No ownership rights are created by posting these ideas on our pages. 

6) Use of Generative Artificial Intelligence (AI) 

We love seeing posts that reflect our community members’ original ideas and demonstrate their unique personalities. We therefore discourage the sharing of content that is created using generative AI tools. We reserve the right to remove suspected AI-generated content and to block users who engage in spamming of AI-generated content on our pages.  

7) Feedback and Complaints 

We welcome feedback and aim to help where we can. If you have a concern or complaint, we encourage you to contact us directly through our customer support channels so we can investigate it properly and respond in full. Contact us at [link]. 

To keep conversations constructive, comments should remain relevant and respectful. Repeated or disruptive postings intended to provoke a response may be moderated. 

8) Privacy and Data Security 

Information you post on public social media pages, reviews, comment areas or similar public spaces may be visible to others. We cannot control how third parties use information you make public. That is why we recommend that you do not post personal or sensitive information on our social media channels. To the extent you share any personal information with us through our social channels, your information will be collected, used, stored or disclosed as outlined in our Privacy Policy. 

Our social media channels may contain links to websites, social media channels, applications or platforms operated by third parties. We do not control and are not responsible for their privacy practices, security or content. Review the applicable third party’s privacy policy before providing personal information. 

To protect our followers from phishing, we also recommend against clicking third-party links in the comments that were not posted by our official account.  

9) Moderation and Legal Compliance 

While we encourage open discussion, Cavendish Farms reserves the right, in its sole discretion, to hide or remove content and block users who repeatedly ignore these rules. You acknowledge that you have no legal recourse against Cavendish Farms or any of its affiliates for any harm or loss you may suffer as a result of being blocked from one of our Accounts or having your content removed by us. Serious matters involving illegal activity or non-compliance may be reported to the appropriate authorities. 

Full Privacy Policy & Legal Terms: For details on legal regulations and how we protect your data, please visit [Link to Cavendish Farms Legal / Privacy Page]. 

10) Acceptance of Terms: 

By accessing, viewing, or interacting with our Accounts, you agree to: 

· Comply with these House Rules; and 

· Comply with the terms, policies, and community guidelines of the relevant social media platform(s). 

11) Platform Relationship & Disclaimer 

Our Accounts are hosted by third-party platforms. Your activity is also governed by each platform’s terms and policies. Cavendish Farms is not responsible for the platform’s operations, outages, or how the platform uses your data.